Pingdom Reporting Tool

Frequently Asked Questions

• How do I connect my Pingdom account to Swydo?

  From your client page in Swydo, open the Data Sources tab and click New Data Source, then choose Pingdom. For most platforms you’ll authorize via OAuth; a few (Klaviyo, CallRail, Call Tracking Metrics, ActiveCampaign) use an API key instead. Once authorized, pick the specific account, property, or page you want to report on. Each one becomes a data source you can drop into any report.

• Can I combine Pingdom data with other platforms in one report?

  Yes. Every Swydo report supports widgets and KPIs from multiple data sources side by side, so a single report can pull from Pingdom, Google Ads, GA4, Meta, and more. For paid-media platforms you can also blend up to five sources inside a single widget — useful for cross-channel ROAS, total spend, or unified conversion tables. Custom blended widgets aren’t available for non-ad platforms, but reports themselves can mix anything.

• Is my Pingdom data secure in Swydo?

  Yes. Swydo connects via OAuth or scoped API keys, encrypts data in transit over HTTPS, and stores access tokens with role-based controls. Swydo is GDPR-compliant and acts as a data sub-processor under a standard DPA. You can revoke any connection at any time, and on account closure all data and credentials are deleted within 90 days. Full details live on Swydo’s privacy and data-storage pages.

• What does Swydo cost, and is there a free trial?

  Swydo offers a 14-day free trial with no credit card required. Pricing is based on the number of data sources, not on users (seats are unlimited) or report volume. The flat plan includes 10 data sources, with a per-source rate beyond that which decreases as you scale. Frequency of reporting doesn’t affect cost. Use the calculator at swydo.com/pricing for an exact quote.

• What Pingdom metrics does Swydo report on?

  Swydo’s Pingdom integration covers uptime monitoring metrics: uptime percentage, response time, downtime events, and check-level details for each monitored URL. Build per-URL widgets showing uptime trend over time, average response time, and a downtime-events table. Useful as a technical-SEO or web-operations agency deliverable in monthly reports for clients on critical-uptime tiers.

• Can I track uptime across multiple URLs and environments?

  Yes. Each Pingdom check (URL, server, ping target) connects as part of the integration, so you can build per-check widgets showing uptime and response time across all monitored targets. For multi-environment clients (production, staging, marketing site, app), build per-environment sections in one report so clients see the full stability picture in one place.

• How do I report on response-time trends?

  Build a line chart on average response time per check, segmented by region if you’re using Pingdom’s multi-region monitoring. Pair with an uptime trendline above to show clients the relationship between response-time degradation and downtime events. For deeper performance breakdown (page render time, asset-level timing), pair Pingdom with PageSpeed Insights in the same report.

• Can I show downtime events with detail in client reports?

  Yes. Pingdom exposes downtime events with timestamps, duration, and check details. Build a downtime-events table widget showing each incident in the period — useful for SLA-reporting deliverables where clients need a transparent record of every interruption. Pair with an uptime-percentage KPI for the headline number and a trendline for context.

• How do I combine Pingdom with PageSpeed for a complete site-health report?

  Add both Pingdom and PageSpeed Insights to your client and build a Site Health section: Pingdom for uptime and response time (is the site available and responsive?), PageSpeed for Core Web Vitals (is the site performant for users when it’s up?). Together they cover availability + experience, which is the full surface area of a technical-SEO or web-ops monthly deliverable.

• Can I combine Pingdom with traffic data to show outage impact on sessions?

  Yes — and this is a high-impact deliverable for sites where downtime has visible revenue or session consequences. Combine Pingdom downtime events with GA4 sessions and conversions on the same timeline. A noticeable dip in GA4 sessions correlated with a Pingdom downtime event becomes a quantifiable cost-of-downtime story for clients. Build the combined view once and reuse across infrastructure-conscious clients.

• How do I get started with Swydo?

  Sign up for a 14-day free trial or start a subscription. Then:

  • Add team members and set permissions.
  • Customize your account with your branding.
  • Add clients to organize and manage your reports.
  • Integrate Pingdom, other data sources from 35+ platforms or upload your own via Google Sheets.
  • Create & share Pingdom reports using templates or custom widgets.
• Do I need technical skills to use Swydo?

  No, Swydo is designed to be user-friendly and self-service, so no technical skills are required to get started quickly. Our setup guides walk you through every step. If you need assistance, our support team is here to help.

• How can I connect my Pingdom account?

  For a quick overview on how to set up your Pingdom account, check out the integration tutorial on our help center.

• What happens if an integration is not available?
  • You can integrate any data with Swydo using Google Sheets integration. 

  • Manually upload your data or use tools like Zapier or Make to automate syncing from thousands of sources. 
  • This keeps your reports up to date with the metrics that matter most.
• Is my data secure with Swydo?

  Yes, Swydo implements  industry-standard measures to protect your information. This includes secure data storage, encryption, and compliance with privacy regulations. Learn more here.

• Do you offer Report Filters?

  Yes, Swydo offers several filter options to help you refine your data and focus on the most relevant insights. Some of the key filter types include:

  • Pingdom Metric Filters: Refine data based on specific metrics (e.g., impressions, clicks, conversions).
  • Date Filters: Filter Pingdom data by custom date ranges or specific time periods (e.g., weekly, monthly).
  • Dimension Filters: Apply filters based on Pingdom dimensions like campaign, ad group, or device.
  • Inclusion/Exclusion Filters: Specify which Pingdom data to include or exclude from your reports.
• Can I have multiple integrations in the same report?

  Yes, you can combine Pingdom data with multiple integrations into one comprehensive report. This allows you to:

  • Create sections with data from different platforms (e.g., Google Ads, Facebook Ads, Microsoft Ads).
  • Build a holistic view of your marketing performance in one place.

  Perfect for multi-channel campaigns and seamless reporting.

• Is my Pingdom data automatically updated in Swydo?
  • Yes! Swydo always displays the most recent data provided by the Pingdom API.
  • While data isn’t updated live in the background, it refreshes when you open a report or manually refresh the page.
  • This ensures you’re always seeing the latest available Pingdom data from your connected platforms.
• How does Swydo ensure my Pingdom data connections stay reliable?

  Swydo actively monitors your data sources to keep everything running smoothly. If there’s a disruption, such as a password change or account update, you’ll receive an alert in the app, and a detailed email with easy steps to resolve the issue.

   

• What happens after my trial ends?
  • You will need to upgrade to a paid plan to continue using Swydo.
  • Your reports and data remain available for 90 days, giving you time to transition.
• What payment options do you accept?

  We accept credit cards (Visa, Mastercard & American Express) and PayPal.

• Can I cancel my subscription anytime?
  • Yes, you can cancel at any time.
  • Since Swydo operates on a post-payment model, you’ll be billed for data sources used in the current cycle.
  • If you cancel today, you’ll still have access until the end of your billing period, but no further charges will apply.
  • Learn more here.
• Can I pause my subscription and reactivate it later?
  • Yes! For $10/month, you can pause your subscription while keeping your reports and data.
  • You can resume anytime you’re ready.
• What happens to my data if I cancel or stop using Swydo?
  • Your Pingdom reports and data stay available for 90 days after cancellation.
  • After 90 days, your account, data, and reports will be permanently deleted
• What type of support do you offer?
  • Our specialists are available 24/5 on weekdays and typically respond within 15 minutes.
  • You can reach us via the chat button on our website or in the Swydo app, or by email to support@swydo.com 
  • Visit our Help Center for documentation and FAQs.
• Do you offer any onboarding services?

  Yes! Our onboarding ensures a seamless start with:

  • Live demos with a specialist (book anytime).
  • Getting Started series with videos and articles.
  • Follow-up emails with tips and next steps.

  While Swydo is self-service, our support team is always available to help set up your first reports.